Broadcast excerpt·THU, 03 SEPT 2026 · 18:54:43–18:56:59 SAST
A short excerpt captured live from Power FM. Watermarked for fair-dealing attribution, free to share.
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They're engaging and doing better as a result of the model. And of course, let's get into AI and the future of banking. Hilton AI is increasingly being deployed across Discovery Bank. Where is AI already making a measurable difference, whether in customer engagement, credit decisions, or the like? And where is the biggest sort of opportunity still ahead? It's an incredibly exciting space to be at the moment. For our clients,
you know they they they can actually see they can actually see the impact when they're coming through the discovery bank app uh we now have discovery ai available to them and on on kind of one um one one click or one touch and and and through that interface in the app they can they can interact with the bank in natural language exactly as you would with with some of the uh the ai platforms that people are so familiar with like a chat gpt um but it's around your banking and your finances and you can you can
know ask questions get advice do analyses that that simply just would never have been possible in the in the past around around your your finances and your banking and and then those are the most and and also and also access certain functionality like like execute a payment fully simply by by by voice or by taking a picture of an invoice you can you can agentically make a payment in the discovery bank app so incredibly sophisticated
But I think, you know, what's also exciting is what's happening behind the scenes that clients don't necessarily see. So we're using AI to help protect clients' accounts through against scams and fraudsters. And effectively, using AI, you can analyze every single transaction as it's happening in real time and understand and analyze the behavior of the client. And is the transaction consistent with their previous behavior? Analyze the beneficiaries when they're making payments and see.
Is it a new beneficiary? Is it a suspicious beneficiary? And immediately flag to the client if there is a higher level of risk. And in so doing, you can protect them against frauds and scams. And we've seen over 80% reduction in the losses that clients have incurred as a result of this. And that's one of the really kind of brilliant examples of AI that we've seen found. And of course, let's dig into the numbers and
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