Power FM, Sunday evening

I'll give you a typical example. You know, a customer care area to be closing at four. But you get there, you rush, you leave everything, but you get there at half past three. It's closed. Now we need to change that culture where we have public servants who understand that they are at service to the community. So it, but it starts with us leadership bringing in the

Attitude of saying, let us be servant leaders. Let us be on the ground with the workers, understand their challenges, understand the shortcomings of the ecosystem. Because you may find that there are certain issues and barriers. So once we start changing the culture and bringing in servant leadership, committed public servants who, you know, when you go to work in the city of Jubek, it shouldn't be just about collecting the paycheck. It must be thinking about

That grandmother who is going to struggle if they don't have water repaired or the sewer is not repaired on time because you chose just sit under a tree and not do your work. That is the culture we need to start changing and inculcate a culture of servant leadership. Yes, that's where it starts. And once we do that, then we bring everybody along. And of course, it's also a question of leadership. And as leadership, we're

To be firm, and firmness means we have to treat everyone by the book, by the rules. Yes, and those who don't follow the rules unfortunately have to suffer the consequences. That's where it starts in an institution as big as Jobuk. And I mean, we have over 30,000 employees, some on contract, and that means a whole renewal.

Of the organization where we change that. That's where it starts. But number two, we have to set targets. Targets that are not just for malicious compliance, for a person to just say, I've reached my KPI, tick, tick, tick. The ANC is very clear. We are not going to tolerate 2026 to 2031, the five years that we want, we want an institution where we set high standards of service delivery.

Fixing basic service delivery and fixing basic service delivery means that we can't be apologetic about officials who leave unattended issues that affect citizens, such as the sewer, waste collection, power, and refurbishment of our infrastructure structure. Maintenance, for an example, is a non-negotiable. Maintaining of our infrastructure is a non-negotiable. Completion of