Thursday, 13 August 2026

Listeners described taking work they never imagined — Uber, dishwashing, delivery driving and EPWP jobs — after retrenchment, business losses or family upheaval hit their income.

Wendy Nola said the Consumer Protection Act gives a six-month remedy for defective goods: refund, replacement or repair, and retailer policies like 14-day limits cannot override that.

Online buyers get a seven-day cooling-off period from delivery, but after that a dryer or other item can be refused if it was simply the wrong choice and not defective.

For disputed debit orders, the bank must help stop further withdrawals, and the company taking the money must produce the debit order mandate or signed authority.