Thursday, 10 September 2026

MTN admitted a valid cancellation request had been mishandled, wiped Bruce’s R6,085 balance, removed collection action, cancelled the data contract and added two months free service.

Consumer expert Wendy Nola advised cancelling contracts in writing, keeping reference numbers and correspondence, and giving 30 days’ notice once fixed-term agreements have ended.

A seven-hour flight delay left Lerato paying more than her R320 food voucher; Nola asked her to submit receipts and will challenge the airline over reimbursement.

The show highlighted ongoing listener complaints involving an unexplained R14,100 car-rental deposit, a rejected R4,000 medical-aid claim and disputed bank-account withdrawals.

Listeners debated inconsistent treatment of animals, contrasting cultural and township relationships with pets against concerns over snakes, stray dogs, hunting and animals receiving greater protection than people.