Thursday, 6 August 2026

Dis-Chem’s Roy framed employees as “priority customers”, saying culture should guide decisions, reward recognition and reduce gossip; he tied that to an integrated healthcare strategy built on trust and repeated purpose.

Roy said leading through partnership beats authority because it surfaces ideas, builds sustainability and works better in change; he also argued women add essential customer-focused perspectives in leadership.

Ocean Basket’s Grace Harding rejected hierarchy language, scrapping “CEO” and “EXCO” for “group leader”, and said no one should be “above” or “under” anyone in a modern business.

Bronwyn Williams said AI is a “musical chairs” moment: some jobs will vanish, especially script-following roles, while value-creating capabilities such as problem-solving, communicating and leading will matter more.